A Discovery Review is the deeper evidence stage for CX, compliance, AI and technology decisions where a preliminary view is not enough.
Before any paid work starts, we agree the decision, evidence boundary, deliverables, timetable and price.
Discovery is deliberately staged so the work cannot drift into an open-ended consultancy exercise. Each stage has a purpose, an output and a point where you decide what happens next.
Use the preliminary assessment and current context to decide whether deeper investigation is worthwhile.
Define the decision, stakeholders, constraints, evidence sources and explicit review boundary.
Agree objectives, roles, timetable, deliverables and commercial terms in writing.
Review the relevant people, process, technology, data, risk, compliance and commercial evidence.
Test findings and viable options against agreed requirements, risk, value and confidence.
Receive the decision pack, dependencies, trade-offs and practical next-step choices.
Discovery separates assumptions, claims and opinions from evidence — while keeping uncertainty visible. Evidence can include stakeholder interviews, documents, operating data, system configuration, technology evidence, supplier claims and governance material.
Indicative starting point: from £7,500 + VAT.
The final fee depends on scope breadth, evidence complexity, specialist involvement, timetable and required outputs. Scope, timetable and price are agreed in writing before any paid work begins.
